1.Controller

Northgate Review operates this site and the helpline (0330 059 7117) and is controller of the personal data described here.

2.Data collected

• Site usage: pages visited, approximate location, device and browser characteristics — through cookies and similar technologies, upon consent where required (cookie notice).
• Helpline calls: caller number, time and duration; where recording is active and announced, the recording, for quality and training.
• Nothing sensitive, by design: passwords, passcodes, banking and card details are neither requested nor wanted, and advisers halt callers volunteering them.

3.Lawful bases

Operating and improving the site and helpline — legitimate interests. Analytics and advertising measurement — consent. Quality, training and dispute records — legitimate interests. Legal compliance where applicable.

4.Sharing and retention

Hosting, analytics and telephony providers process data under contract upon our instruction. No personal data is sold; no caller detail is shared with any operator. Recordings and logs persist only as long as quality and dispute purposes require; analytics retention follows the cookie-notice settings.

5.Rights

UK GDPR confers rights of access, correction, deletion, restriction and objection, and withdrawal of cookie consent at any time — exercised through the helpline. Complaint lies additionally to the Information Commissioner's Office.

6.Amendment

Revisions appear upon this page under the publication's review-date convention.